Recently in the post Avoid Yahoo I wrote about how Yahoo treats their customers. (Hint: terribly.)
I’m just trying to gain access to a control panel for a domain registered at Yahoo years ago. Yahoo “lost” the info about how to access it. This is done through Yahoo Small Business.
Emails get nowhere, and they ask you to call. But a call involves a promised wait of at least half an hour. I tried and gave up several times, including at 1am on a Saturday morning and again Sunday at that time.
So I gave up because of time, and am trying again. I have been holding 45 minutes so far.
Here’s the thing. THEY don’t know why I am calling, they just know that one of their “Small Business” customers needs help. 45 minute wait time SO FAR with no end in sight.
I’ll keep you posted, but obviously never, ever, ever do any kind of business with this company.
Update – been on hold for an hour now…
Update – 1 hour 7 min, reached a support rep. I ended up having to PAY YAHOO to get access to the control panel for this already-owned domain.